I have something specific in mind. How can I find exactly what I want?

You can use the 'quick search' at the top bar of the website and type in your prefered place and activity keyword such as 'climbing', 'kayaking', 'Mt Kinabalu', etc. The related packages will be shown automatically, all you have to do is to click on your prefered package. You can also click the 'Tours' button to browse through your prefered activities.

How do I book tours/activities from SabahTravel?

You can choose your activity by clicking the ‘Tours’, ‘Tickets’ or our unique ‘Community Tourism’ button, select your preferred package, choose the date, quantity, and local tour operator. Proceed by clicking ‘Book Now’ and you will be directed to the payment page.

How do I choose which tour operator to go with?

The simplest way to choose a suitable operator is by checking out their prices, reviews, services, shoutouts and cancellation policy. Regardless of the operator, SabahTravel.com only partners with companies licensed under the Ministry of Tourism and Culture. So, rest assured for you are travelling with a reliable operator.

Do I need to sign up to purchase tours on SabahTravel?

You can make a purchase without signing up, but we highly recommend for you to sign up with SabahTravel so it is easier to book and check your booking.

Where can I see the total price of my booking?

You will see the total price on the payment page after you have done selecting your activities.

No, we highly recommend paying via the website to skip the fuss and have a secure payment.

How is the payment process?

You can choose from the convenient payment options on our website, including credit card or debit card, FPX internet banking, and GrabPay.

Which currency does SabahTravel accept?

For now, SabahTravel only accepts Ringgit Malaysia, but we will expand more currency options in the future.

Did you charge me twice since I receive two receipts for one booking?

Normally we will only send out one receipt. If you get multiple receipts, the error might be from the payment platform. You can check your bank account balance a few days after you booked your trip. Contact your bank to release the funds if the authorization is still there.

I have a problem with the payment process. What should I do?

If you’re having a problem paying, you can; a) Try refreshing the payment page, or try again later. b) Try a different card for payment. The card that you’re using might be a rejected card. c) For payment via GrabPay, consider topping up your wallet to ensure sufficient balance, verifying that you haven't exceeded your transaction limits, or settling any outstanding unpaid transactions. If you are still experiencing any problems, please contact us at +6 011 1660 7009 (Malaysia) / +65 6841 3009 (Singapore) or email us at hello@sabahtravel.com

How secure is SabahTravel payment process?

We are using third party secure payment gateways to process your payment and to protect your personal information. The https:// at the beginning of the address in your browser when you book with us indicates the website is in a secure session.

How can I get a refund?

Refunds will be based on our cancellation policies. No refunds will be made for cancellations after the tour has commenced or for any unutilised tour services such as transfer, meals & accommodation, sightseeing, or other services. If a refund is required, it will be credited back to you using the same method as when you made payment. Do take note that refunds will be processed within 14 - 28 working days.

I haven't received my refund. What should I do?

Refunds normally take 14 - 28 working days to be processed. If you have not received your refund within this time period, do send us an email at hello@sabahtravel.com.

Do I get my refund through bank or by cash?

Refunds will be credited to you using the same method as when you made payment.

How long do I have to wait for my voucher after completing my payment?

Different activity requires different confirmation time. Generally, the confirmation will either be instantly or within 24-hour time.

How do I check my booking status?

After your payment is confirmed, you will receive an email of Order Summary and your e-voucher coupon. You can use the e-voucher to log into SabahTravel.com to see your activity details.

I need help! What should I do?

Should you need any help, send us an email at hello@sabahtravel.com or contact us via Whatsapp, Facebook, and Instagram.

I have a special dietary requirement. How do I make the request?

Once your booking is confirmed, you will be able to fill in your particulars. Should you have any dietary restrictions (vegetarian, vegan, halal, etc), kindly write down your special request in the "remarks" box (e.g. vegetarian, no garlic & onions). Please note that we cannot guarantee your special request can always be met especially where meals are in buffet style. Make sure to pack some vegetarian condiments & dried food to complement your meals.

It's very simple! Click on "Sign Up and Attend Workshop" and make an appoinment for a free sign-up session by selecting "Build Your Business Page with SabahTravel.com" under the workshop calendar. Our experts will provide a step-by-step workshop on how to set up your business at SabahTravel.com.

What happens after I sign up?

After your registration, an email notification will be sent to you with your confirmed workshop details within 24 hours. If you do not hear from us, please call SabahTravel Hotline (+6011 1660 7009) or email to business@sabahtravel.com.

What information do I need before sign up?

To register for the sign up session, we need your company information (community name, company name and number) and participant(s) basic information (full name, email and phone number).

I have already partnered with another Online Travel Agent (OTA). Can I join SabahTravel too?

Of course! There is no conflict of interest. We are excited to have you onboard with us. With Sabah's tours, activites, accommodation and transport providers combined together, it will allow better exposure of Sabah’s beauty to worldwide travellers via this all-in-one platform.

My company team is small. How easy is it to partner with SabahTravel?

Rest assured! As long as you are a licensed operator, we partner with any company of all sizes. On top of that, an account manager will be assigned to help you deal with any technical difficulties and keeping you up-to-date.

Do I need to pay to sign up?

No, signing up with SabahTravel is absolutely free! We will only charge a platform fee once you have successfully sold your package.

Why should I attend Sign Up session?

In short, to start selling your products at SabahTravel.com instantly. You will get hands-on training on setting up your business page and listing your products.

What documents do I need to bring for a sign-up session?

Before attending this workshop, you need to prepare the following documents and tools: (a) Company license (b) Company stamp (c) Laptop (d) Soft copy of your company logo, product’s photos (high resolution), and additional product info

How long will the session be?

The workshop will take around 2 to 3 hours. After this training, you will be equipped with sufficient knowledge to sell your products and manage your business page immediately on SabahTravel.com

Why should I attend Deep Dive session?

To learn more about booking management system, dynamic pricing system, reporting & analytics tools, and other powerful tools within SabahTravel.com.

How do I resigter for this session?

Select "Deep-Dive into SabahTravel.com" when making the appoinment. If you can't make it on Saturday, you need to make personal arrangement with your account manager.

What do I need to prepare for a Deep Dive session?

Bring your laptop, any additional product info and of course, questions! Anything that you are still unsure of like cancellation policy, making shoutouts or generating reports.

How long will the session be?

Deep-Dive session will take around 2-3 hours. It includes Q&A session to answer your questions related to SabahTravel.com.

What do I need to do first?

Start your business by setting up your business page, putting up good quality pictures, listing your products and putting up allotments & pricing.

How do I put up product's price and allotment?

After logging in into your account, go to vendor dashboard, choose your product and select "Adjust Prices & Allotments" to input your default and customized amount of slots and price. Remember to turn on all necessary button to get your price published.

I couldn't find any matching product. Can I put my own product?

Yes, of course! You can provide us with your product details and photos via email at business@sabahtravel.com or directly contact your account manager via WhatsApp.

I don't provide transportation. Can I put it under tours?

If you are selling an overnight package (min. 2D1N), you can publish it under the "Tours" category. Otherwise, if it is a day trip without transportation, you can sell it under "Tickets" category.

What should I do after the booking is confirmed?

Congratulations! Confirm your booking, ask for customer details and make reservation with your supplier. Kindly note that you are responsible for the reservation and operation of your packages (check again)

Will SabahTravel make booking reservation for us?

After your customer has filled in their particulars, you can start to arrange activities, accommodation and transportation (if necessary) as well as confirm your reservation and itinerary.

How do I get my customer's particular?

No, as with any other OTAs, you are responsible for the reservation and operation of your packages (check again)

Can I chat with my customer?

Once you click on "confirm booking", an email requesting for travellers' particulars will be sent to the customer via email. Alternatively, you can chat with your customer via SabahTravel.com to confirm their details.

What happens if a guest cancels?

Depending on your cancellation policy settings, we will send you a notification email about the cancellation and highlight cancellation fees paid by the customer. If you do not charge any cancellation fee, we will not collect any payment from the customer.

How do you I claim my payout?

After the activity is completed, you can select "Claimable" tab on your vendor dashboard, upload company's invoice to SabahTravel and Claim!

How long will it take to process my payout?

Your payout will be processed within 7 days. If you do not receive it within 7 days, please contact your account manager or email to business@sabahtravel.com.

Explore Sabah's Stunning Marine Life: Dive at Mabul and Kapalai Islands!

Name: Mabul and Kapalai Islands - Leisure Dive - SabahTravel
Brand: SabahTravel
SKU: STTW-SP08
Price: 379 MYR
Availability: InStock
Rating: 5 (13 reviews)

Quick. Confirmed within 1 working day

Safe. Provided by licensed operators

Just Go. Available for solo traveller

Convenient. No credit card fees!

Activity Duration

7 Hours

Nearest City

Tawau City

Nearest Airport

Tawau Airport (TWU)

Destination

Kapalai / Mabul Island

Language

English / Malay

Suitable For

Adult

Package Type

Join In Group

Pick Up Point

Subject to Supplier / Semporna Jetty

Tour Highlights

Explore Mabul and Kapalai diverse marine life.
Encounter sea turtles in their natural habitat.
Swim with vibrant schools of jackfish.
Experience thrilling wreck diving at Mabul Island.
Personalized dive site selection based on certifications.

Overview

Discover Mabul and Kapalai Islands' underwater wonders on this tailored dive adventure. Ideal for certified divers, explore diverse marine life, encounter sea turtles, swim with jackfish schools, and experience thrilling wreck dives. Dive sites are chosen based on your certification level, ensuring a personalized and unforgettable experience. Easy transportation arrangements from Semporna or Tawau are available for your convenience.

Choose Your Activity

No credit card fees

Select Package Option and Local Operator

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Package Options

What's Included

Return Boat Transfer (Scheduled)

Lunch

Diving Permit Fee, All Entrance Fees, Taxes & Services Charges

Boat Dive(s)

All Diving Equipment Rental

What's Excluded

Any Item(s) / Activities Not Mentioned, Personal Travel Insurance, Personal Expenses

What to Wear

Swimwear
Casual wear / Beach attire
Slippers / Flip flops / Water shoes
Hat
Sunglasses

What to Bring

Sun protection (sunblock / hat)
Extra clothes
Wetsuit / Rash-guard
Diver License
Towel
Waterproof bag

Important Notes

This tour package operates on a join-in basis with shared guides and transportation.
The dive master has the authority to prohibit a guest from diving if they fail to adhere to rules and regulations.
Guest safety is the operator's utmost priority. If weather or sea conditions are deemed unsafe, the operator reserves the right to modify or cancel the tour.
The platform and operators are not liable for any loss of property, personal losses, accidents, injuries, or fatalities resulting from activities booked with us or caused by third parties.
All guests must read and sign a Standard Liability Form and related documents upon arrival and check-in at the resort.

Additional Information

Boat journeys to the island may not be suitable for individuals with the following conditions: heart or lung conditions, recent surgery, back or spinal surgery, back problems/injury/fracture, arthritis, osteoporosis, or similar spinal and pelvic diseases. Pregnant women are also not recommended due to potentially bumpy sea conditions. If you have any of these conditions, please consult your physician before participating in this activity.
Participants are advised to wait at least 18 hours after diving before flying or engaging in high-altitude activities. Please plan your flights accordingly.
We recommend ensuring your insurance policy covers scuba diving activities before participating.
Pack and stow your belongings properly during the boat journey, as you may get wet. Using dry or plastic bags for waterproofing is recommended.
Tipping, while not expected, is always appreciated.

How to Make Booking

Follow these simple 3 steps action to instantly book this activity.

Select Travel Date

Choose Package Option

Select Local Operator

Need Assistance ?

Make use of Sabah Travel's complimentary service to plan your travel with us.

5.013 reviews

Operators

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Booking Overview

New Be the first to review!

Limited Offer!

Grab this special discount now

Quick. Confirmed in 1 working day

Safe. Provided by licensed operators

Just Go. Available for solo traveller

Convenient. No credit card fees!

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Mabul and Kapalai Islands - Leisure Dive

Discover Vibrant Marine Life on a Leisure Dive Adventure

Tour Highlights

Overview

Choose Your Activity

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≻
1
Package Options

What's Included

What's Excluded

What to Wear

What to Bring

Important Notes

Additional Information

How to Make Booking

Need Assistance ?

5.013 reviews

Booking Overview

Limited Offer!

Mabul and Kapalai Islands - Leisure Dive

Discover Vibrant Marine Life on a Leisure Dive Adventure

Tour Highlights

Overview

Choose Your Activity

≻≻≻1Package Options

What's Included

What's Excluded

What to Wear

What to Bring

Important Notes

Additional Information

How to Make Booking

Need Assistance ?

5.013 reviews

Booking Overview

Limited Offer!

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1
Package Options